
FAQs
Our logistics team offers full cleaning and spot removal services to new and existing
clients using our own facility, as well as recommending facilities in your area if it’s
not possible to use ours. For a full list of our cleaning and other benefits, visit our
Services page or email info@rugandkilim.com for more.
Our Long Island City showroom is open Monday-Friday, 9 a.m.-6 p.m. For select
weekend appointments and a full list of our holidays, email info@rugandkilim.com
for more information.
For curation at our trade-only showroom, email info@rugandkilim.com or call 212-
829-9995 with information on your project. A member of our team will reach out to
confirm scheduling with our logistics team in a timely manner. Rug & Kilim is happy
to arrange complementary car service to and from your appointment upon
confirmation.
Clients are welcome to try pieces on approval in exchange for covering shipping to and
from their location with a credit card on file. Contact us and we will send you
information on how to receive the rug. After approval, all sales are final after 48 hours
from receipt.
Yes, Rug & Kilim is equipped to offer full custom service for a variety of projects
upon request. This includes creating new patterns, using our existing archive of
encompassing designs, full color and size service, private label opportunities, and a
variety of exotic yarns and experimental weaves all available through the Custom
section of our website. Become a Member to start your project today.
Our team is constantly refining and improving our process with designs on loom for
quicker turnarounds in stunning quality. For a quote and lead time on a custom
order, email info@rugandkilim.com with your enquiry or existing order information
and we’ll provide regular updates and any tracking for your project.
Senior members of our logistics team will schedule and service spot removal cleaning
within 48 hours, equipped to treat any spills or stains on site and provide
recommendations for further care. Visit our Services page or email
info@rugandkilim.com to schedule.
Members of Rug & Kilim are welcome to our Ask a Question feature, included on each of our Product Page listings for more information on your favorites. Once received, our senior team will be glad to consider budget specifications and handle your request promptly after conferring with our Sales department.
We carry samples for each of our major and custom collections, available upon
request for projects and new partners. Samples can be ordered through individual
listings and our website sample archive.
Our promotion covers free domestic shipping offered to Members of Rug & Kilim,
and international shipping rates still apply to your subtotal. For a quote on
international shipping, sign up or email info@rugandkilim.com for rates.
New and long-time clients are welcome to refer friends, family and colleagues to
Rug & Kilim in exchange for a discount off their next order.
Rug & Kilim’s custom workshops offer cutting, looping, and full custom service in advance upon request, including renderings from our Design department to be approved before orders are placed on loom.
Send us photos, dimensions, and any available backstory on your piece to
info@rugandkilim.com and a member of our team will get back to you regarding our
interest.
Custom renderings from our Design department are available for your custom order
upon deposit, and Rug & Kilim offers several collections in custom colors and sizes
both in-stock and on loom, on request.
For interviews and press enquiries, email michael@rugandkilim.com with a brief
introduction and a member of our Editorial department will reach out regarding
scheduling.
Members of our team frequent a variety among the best markets, including Domotex, High Point Market, Las Vegas,NY Now, ICFF, AD Design Show, and The Rug Show to name a few. For a full list of our upcoming trade shows and exhibitions, email info@rugandkilim.com or subscribe to our newsletter for our first-look calendar, promotions, and exclusive events.
No, Rug & Kilim’s database doesn’t store or share any private information for
members and guests without explicit permission in your Membership portal. For more
information on data and security, read our Terms and Conditions or email
info@rugandkilim.com.
Rug & Kilim is fully insured and offers a quality guarantee spanning our full archive
and custom collections, including returns within 48 hours upon verification of
receipt. For information on our return policy, email info@rugandkilim.com
For current job, internship, and contract opportunities, visit our Careers page in the under About Us on our website
Email info@rugandkilim.com for precise updates and tracking information on your
delivery date.